Privacy Policy

Last updated: 15 October 2026

1. About Maiyaa Kitchen

Maiyaa Kitchen (MaiyaaKitchen, "we", "us", "our") advertises dishes and menus from home chefs and home kitchens. Visitors can discover kitchens on the website without signing in and contact them through listed phone or WhatsApp links. The Platform does not accept food orders, process food payments, or arrange delivery. Chef membership or subscription payments may be collected separately through Razorpay. This policy explains how we handle personal information on our website and application (the "Platform"). For support or privacy questions, contact Grishma Kothari at maiyaakitchenhub@gmail.com.

2. Information We Collect

• Account information: your name, email address, sign-in provider identifier, and email verification status. We also process phone numbers, addresses, and other profile information you provide, such as your category and optional gender or date of birth. Platform-user sign-in is passwordless. We securely store short-lived email OTP challenges and do not collect a platform-user password.
• Home chef information: kitchen details, menus, food photographs, business contact details, and verification documents submitted during onboarding or verification.
• Membership information: the selected chef plan, membership period, payment amount, payment and order references, and transaction status. Razorpay processes payment credentials for its checkout; our membership flow uses payment references and confirmation data.
• Support information: messages and information you send us when asking for help.
• Technical information: IP addresses, browser or device details, and service logs generated when you access the Platform, used to operate and protect the service.

Email sign-in uses a short-lived, single-use code to verify ownership of your email address. Google and email OTP are the only platform-user login methods. There are no platform-user passwords or password recovery flows. Mobile numbers are contact information, not password login identifiers. We store sign-in challenges securely and limit attempts and resends.

3. Sign in with Google

When you choose Google sign-in, we request the openid, profile, and email permissions. Google provides your Google account identifier, name, email address, and email verification status. We use these details to authenticate you, create or link your Maiyaa Kitchen account, and maintain your account profile. We do not receive your Google password, and these permissions do not give us access to Gmail messages, Google Drive files, or Google Contacts.

Google account information is stored with your account for sign-in and account management. We do not sell Google user data or use it for advertising. We share it only as needed to operate the service through our service providers, comply with law, or protect the Platform and its users. Google's handling of your information is described in the Google Privacy Policy.

4. How We Use Information

We use information to authenticate users, maintain accounts, advertise kitchens and dishes, display menus and kitchen contact details, support kitchen onboarding and verification, manage chef memberships and payment confirmations, respond to support requests, communicate service updates, prevent fraud and misuse, and meet legal obligations.

5. How We Share Information

Kitchen names, food photographs on kitchen cards, listed phone numbers, and business address or location information submitted for advertising are visible to visitors, including people who are not signed in, so they can contact kitchens directly. Full dish listings require visitors to sign in. Home chefs should provide contact details they intend to make public. Verification documents, sign-in challenges and membership payment records are not public listing content. Authorised staff and relevant service providers process private information to operate the service.

Service providers supporting hosting, storage, authentication, communications and membership payments (including Razorpay) may process information needed for those services. We may also disclose information when required by law or necessary to address fraud, security incidents, or threats to users. We do not sell personal information.

When you call or otherwise contact a kitchen directly, information you choose to provide is received by that kitchen outside the Platform. Phone, WhatsApp, map and kitchen website links open services with their own privacy practices. Maiyaa Kitchen does not collect food order history, food payment details, or the contents of those direct conversations through the Platform. The kitchen is responsible for its handling of information you share with it.

6. Browser Storage and Location

The public website does not currently include analytics or advertising trackers. The website keeps short-lived access tokens in memory and uses a secure HttpOnly refresh cookie to restore your sign-in when you move between pages or reload. Logout revokes that refresh session. Selected-kitchen and kitchen-creation references, plus a signed-out indicator, may be kept in session storage; sign-in codes and access or refresh tokens are not stored there. Third-party sign-in or payment services may use their own cookies or storage.

When you select a nearby distance, the website asks for permission to use your current location and sends your coordinates and chosen radius to our search service to find nearby kitchens. You can refuse permission and search by food or kitchen name or food preference instead. Choosing Anywhere excludes your coordinates from the next search. Search terms and selected location filters can appear in the page URL and browser history; avoid sharing a URL containing location information you want to keep private.

Kitchen setup uses the states and cities available in our location catalog. Pincode is entered manually and is not sent to a postal-lookup service by this form. Choosing a city does not verify a precise kitchen location.

Kitchen addresses and kitchen locations supplied for listings can be shown publicly. The mobile application also uses location permissions for supported nearby-search and kitchen-location features; control those permissions through your device settings.

7. Storage, Retention, and Security

We retain account information while needed to provide your account and retain kitchen listing, support, and verification records as needed for business records, dispute resolution, fraud prevention, and legal obligations. Information no longer needed for these purposes is deleted or anonymised. We use access controls and other technical measures to protect information; no online service can guarantee absolute security.

8. Your Choices and Deletion Requests

You can update supported profile details in the application. To request access to or correction of your personal information, email Grishma Kothari at maiyaakitchenhub@gmail.com from your registered email address. We may ask for information to verify account ownership. Records required for legal obligations, disputes, or fraud prevention may be retained after account deletion.

You can request account or personal data deletion by emailing maiyaakitchenhub@gmail.com. This option also applies to accounts created using Facebook or Google sign-in. See our Data Deletion Instructions for the steps and information to include.

You can remove Maiyaa Kitchen's Google access through your Google Account connections settings. Removing that access does not itself delete your Maiyaa Kitchen account or previously stored records; contact us to request deletion.

9. Children and Third-Party Services

The Platform is intended for adults. If you believe a child has provided personal information, contact us so we can investigate and address it. External services linked from the Platform have their own privacy policies.

10. Policy Updates and Grievances

We will publish changes on this page and update the date above. For privacy requests, account issues, or listing support, contact Grishma Kothari at maiyaakitchenhub@gmail.com.